Customer service

We are at your service by phone and email Mon–Fri from 8 am to 4 pm. OmaWatti is available to you around the clock.

Services regarding electricity sales are provided by your electricity supplier. If the supplier also invoices the electricity transmission fee, all matters related to electricity bills are handled by the electricity supplier.

Exceptional opening hours of the customer service are shown at the bottom of the page.

Customer service

Weekdays, 8 am – 4 pm
02918 02917
asiakaspalvelu@lahtienergia.fi
OmaWatti 24 h
Contact form

Debt collection

Ropo
09 8560 8042
lahti@ropo.com
myropo.fi

Invoicing matters when the invoice has been transferred to debt collection.

Metering

Mon–Fri, 9 am–3 pm
02917 02926
mittaus@lahtienergia.fi

Matters related to metering and small-scale electricity production.

District heating

Weekdays, 10 am–2 pm
02917 02921
kaukolampo@lahtienergia.fi

Connection sales, planning visits and other enquiries.

Electricity connections

Weekdays, 9 am–3 pm
02917 02920
liittymat@lahtienergia.fi

Electricity connection orders, changes to electricity connections, electricity for construction sites.

Key safes

lukitus@lahtienergia.fi

Questions about pipe locks or master key replacement due to the rekeying of locks.

Cable marking

Weekdays, 8 am–3 pm
02917 02922
kartoitus@lahtienergia.fi
Outside working hours: 029 000 8300

Fault reports

Dangerous situations in the electricity and district heating network 24 h

0800 395 267

Dangerous situations include, for example, a tree that has fallen on a power line or wires that have fallen to the ground.

Disturbances in electricity distribution 24 h

0800 397 245

Before calling:

Check our disturbance map.
Check if the electricity is out only in your own dwelling

Disturbances in district heating distribution 24 h

0800 397 244

Before calling:

Check our disturbance map.
Check if the fault could be in your district heating equipment.

Non-urgent observations of disturbances in the electricity and district heating networks

hairiot@lahtienergia.fi

Check your network company

You can check the electricity network company in your area on the Energy Authority map.

Map of the areas of responsibility of electricity network operators

Exceptional opening hours of customer service

1 January 2024 New Year’s Day
29 March 2024 Good Friday
1 April 2024 Easter Monday
1 May 2024 May Day
9 May 2024 Ascension Day
21 June 2024 Midsummer Eve
6 December 2024 Independence Day
24 December 2024 Christmas Eve
25 December 2024 Christmas Day
26 December 2024 Boxing Day
1 January 2025 New Year’s Day

Billing addresses

Online invoicing operator (broker): Ropo Capital Oy, broker ID: 003714377140

Lahti Energia Oy
Ovt ID 003708048471
Business ID 0804847-1

Lahti Energia Sähköverkko Oy
Ovt ID 003720751311
Business ID 2075131-1

Visiting addresses

Head office
Kauppakatu 31
15140 Lahti

Kymijärvi power plant
Voimakatu 16
15170 Lahti

Call prices

02900 numbers: calls from landlines 8.35 cents/puh + 1.49 cents/min and from mobiles 8.35 cents/puh + 16.69 cents/min.
02917 and 02918: The price of a call is determined by your subscription contract.
0800 numbers: calls are free of charge.